Know Your

Rental Rights.

Helping tenants in Ontario navigate rental laws and regulations.

What are Tenant Rights?

As a renter in Ontario, you are guaranteed certain rights. These rights are outlined in the Human Rights Code and the Residential Tenancies Act.   

The Human Rights Code applies to every individual residing in Ontario, and The Residential Tenancies Act applies to the majority of tenants in Ontario.

The Landlord and Tenant Board

Having issues with your landlord? The Landlord and Tenant Board is the adjudicative body that exists to resolve disputes between residential landlords and tenants, including eviction applications.

During hearings, a Member of the Board is the person tasked with overseeing the issue. The Member will listen to both parties and make a decision about the application and other issues raised.

A landlord is tasked with keeping a rental property in a good state of repair.

All elements that the landlord provides to the tenant must be kept in working order.

This could include:

  • Plumbing or heating systems;
  • Electrical;
  • Appliances;
  • Walls, roofs, ceilings, windows, doors, and locks.

When something is replaced, however, the landlord is not required to supply a new or better model. 

Upon discovering a deficiency, you should contact your landlord or property manager immediately. Ask them in writing to fix the problem and keep a copy of the letter for yourself. While it is the landlord’s responsibility to fix the problem in a reasonable timeframe, your responsibilities as a tenant include preparing the unit for work.

Maintenance and Repairs

Rent Increases

Annual guideline rent

increases are set by the Province of Ontario and are only intended to cover normal inflationary increases in maintenance and operating costs.

An above guideline increase (AGI)

is used to maintain a building's health, safety, or housing standards. AGIs must be approved by The Landlord and Tenant Board.

If a tenant disagrees with the amount of rent their landlord is asking for, they should first speak with the landlord to see if the rent increase can be reduced.

Speak to Landlord

If a tenant doesn't pay rent, the landlord can give the tenant a notice to pay the rent they owe.

Notice to Pay Rent

Landlord and Tenant Board

If the landlord is not willing to agree, the tenant should go to a Landlord and Tenant Board hearing to explain why they disagree with the amount that the landlord is claiming in the application.





If the tenant does not pay or move in response to the notice, the landlord can apply to the Board for an order to collect the rent that the tenant owes, or move to evict the tenant.

If Payment is Not Made

Rent Issues

Rent issues are serious and should be dealt with immediately. If not handled properly, withholding rent could lead to eviction.

Residential Tenancies Act

Courtesy of the Government of Ontario.

A Guide to the Residential Tenancies Act

Courtesy of Social Justice Tribunals Ontario.

Tenant Rights and Responsibilities

Courtesy of the City of Toronto.

Information about Applications for a Rent Increase Guideline

Courtesy of the Ontario Landlord and Tenant Board.

If a Tenant Does Not Pay Rent

Courtesy of the Ontario Landlord and Tenant Board.

Useful Links

The Renters’ Rights and Information Association is an organization created to help tenants navigate the laws that govern landlords and tenants in Ontario.     

We provide information that helps renters understand the rights and obligations set out by the Landlord and Tenant Board and the Residential Tenancies Act.

We strive to protect renters by giving them the information they need to stay up to date on current issues impacting tenants such as rent strikes, above guideline rent increases and Landlord and Tenant Board hearings.

The Renters’ Rights and Information Association believes that renters deserve accessible, easy to understand information about the rights and responsibilities of residential tenants.

About Us

The Renters’ Rights and Information Association

a public service of the Renters' Rights & Information Assocation